{"xsrfToken":"1742d2e6407fa9a93e90890d99786fd4032b66aa_lout","branding":{"id":"1","key":"sd","name":"AccessNsite Online Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the AccessNsite Service Desk","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"uk-UA":{"localeDisplayName":"Ukrainian (Ukraine)"},"en-US":{"helpCenterTitle":"Welcome to the AccessNsite Service Desk","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"hu-HU":{"localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"localeDisplayName":"German (Germany)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"sk-SK":{"localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"it-IT":{"localeDisplayName":"Italian (Italy)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"ro-RO":{"localeDisplayName":"Romanian (Romania)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"fr-FR":{"localeDisplayName":"French (France)"},"vi-VN":{"localeDisplayName":"Vietnamese (Vietnam)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#266191","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"1","key":"sd","projectId":10003,"serviceDeskId":1,"name":"AccessNsite Online Service Desk","description":"<p>In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"28","name":"Request service or support","descriptionHtml":"","callToAction":"Request service or support","introHtml":"<p>Submit a support request for all hardware and software products here.</p>","icon":11827,"iconUrl":"https://accessnsite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11827","groups":[1],"key":""},{"id":"30","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"<p>This is used by JIRA to create tickets via emails sent to 'jira@accessnsite.com'. This is only visible on this portal to Service Desk Agents.</p>","icon":11833,"iconUrl":"https://accessnsite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11833","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[28]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a1a90a8c-dafe-38d5-b906-6c0d643ca8da","appLinkName":"System Confluence","appLinkUrl":"https://accessnsite.atlassian.net/wiki","spaceKey":"SDCK","spaceName":"Service Desk Customer Knowledge","spaceUrl":"https://accessnsite.atlassian.net/wiki/spaces/SDCK","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":1,"kbLinkDomainURLs":["https://accessnsite.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMGY0MmI5OC0zZDRmLTRjYzYtYmYzMC0zOWNjYjU2Njc4YzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MjYxNzE2NjQsIm5iZiI6MTcyNjE3MDQ2NH0.3uuGVPUTNRxftWtaMtQCc47CTIo_eneioKneIkGdopo","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"d0f42b98-3d4f-4cc6-bf30-39ccb56678c6","tokenDurationInMins":20}},"reqCreate":{"id":28,"projectId":10003,"form":{"name":"Request service or support","descriptionHtml":"","callToAction":"Request service or support","intro":"<p>Submit a support request for all hardware and software products here.</p>","instructions":"","icon":11827,"iconUrl":"https://accessnsite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11827","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summarize your issue","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10208","fieldConfigId":"10408","label":"What is the impact to your business?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10801","label":"1 - System down or major malfunction affecting business and a high number of staff ","selected":false,"children":[]},{"value":"10802","label":"2 - Serious degradation of performance or functionality","selected":false,"children":[]},{"value":"10803","label":"3 - Issue with moderate impact to the business","selected":false,"children":[]},{"value":"10804","label":"4 - Issue or question with limited impact to the business","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Give us more details","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Want faster, more accurate help? Upload any documentation that shows your issue and where it happened.","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10211","fieldConfigId":"10411","label":"Your company's name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11719","fieldConfigId":"12620","label":"If the affected users are from a different company, please specify the business name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10201","fieldConfigId":"10401","label":"Your phone number","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11720","fieldConfigId":"12621","label":"If applicable and known, specify the affected Operating System","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10805","label":"Windows","selected":false,"children":[]},{"value":"10806","label":"Linux","selected":false,"children":[]},{"value":"10807","label":"RDS","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10203","fieldConfigId":"10403","label":"If applicable and known, specify the affected Database Type ","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10200","label":"MySQL/MariaDB","selected":false,"children":[]},{"value":"10201","label":"MS SQL Server","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11721","fieldConfigId":"12622","label":"If applicable and known, specify the affected Software Version Number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10809","label":"7.9.0","selected":false,"children":[]},{"value":"10810","label":"7.9.1","selected":false,"children":[]},{"value":"10811","label":"7.9.2","selected":false,"children":[]},{"value":"10812","label":"7.9.3","selected":false,"children":[]},{"value":"10813","label":"7.9.4","selected":false,"children":[]},{"value":"10814","label":"7.9.5.R.1","selected":false,"children":[]},{"value":"10815","label":"7.9.5.R.2","selected":false,"children":[]},{"value":"10816","label":"7.9.6","selected":false,"children":[]},{"value":"10817","label":"7.9.7","selected":false,"children":[]},{"value":"10818","label":"7.9.8","selected":false,"children":[]},{"value":"10819","label":"7.9.9","selected":false,"children":[]},{"value":"10820","label":"7.9.10","selected":false,"children":[]},{"value":"10821","label":"7.9.11","selected":false,"children":[]},{"value":"10822","label":"7.9.12","selected":false,"children":[]},{"value":"10823","label":"7.9.13","selected":false,"children":[]},{"value":"10824","label":"7.9.14","selected":false,"children":[]},{"value":"10825","label":"7.9.15","selected":false,"children":[]},{"value":"10826","label":"7.9.16","selected":false,"children":[]},{"value":"10827","label":"7.9.17","selected":false,"children":[]},{"value":"10828","label":"7.9.18","selected":false,"children":[]},{"value":"10829","label":"7.9.19","selected":false,"children":[]},{"value":"10830","label":"7.9.20","selected":false,"children":[]},{"value":"10831","label":"7.9.21","selected":false,"children":[]},{"value":"10832","label":"7.9.22","selected":false,"children":[]},{"value":"10833","label":"7.9.23","selected":false,"children":[]},{"value":"10834","label":"7.9.24","selected":false,"children":[]},{"value":"10835","label":"7.9.25","selected":false,"children":[]},{"value":"10836","label":"7.9.26","selected":false,"children":[]},{"value":"10837","label":"7.9.27","selected":false,"children":[]},{"value":"10838","label":"7.9.28","selected":false,"children":[]},{"value":"10839","label":"7.9.29","selected":false,"children":[]},{"value":"10852","label":"7.9.30","selected":false,"children":[]},{"value":"10853","label":"7.9.31","selected":false,"children":[]},{"value":"10854","label":"7.9.32","selected":false,"children":[]},{"value":"10855","label":"7.9.33","selected":false,"children":[]},{"value":"10856","label":"7.9.34","selected":false,"children":[]},{"value":"10861","label":"7.9.35","selected":false,"children":[]},{"value":"10862","label":"7.9.36","selected":false,"children":[]},{"value":"10863","label":"7.9.37","selected":false,"children":[]},{"value":"10864","label":"7.9.38","selected":false,"children":[]},{"value":"10865","label":"7.9.39","selected":false,"children":[]},{"value":"10866","label":"7.9.40","selected":false,"children":[]},{"value":"10867","label":"7.9.41","selected":false,"children":[]},{"value":"10868","label":"7.9.42","selected":false,"children":[]},{"value":"10897","label":"7.9.43","selected":false,"children":[]},{"value":"10898","label":"7.9.44","selected":false,"children":[]},{"value":"10899","label":"7.9.45","selected":false,"children":[]},{"value":"10900","label":"7.9.46","selected":false,"children":[]},{"value":"10901","label":"7.9.47","selected":false,"children":[]},{"value":"10902","label":"7.9.48","selected":false,"children":[]},{"value":"10903","label":"7.9.49","selected":false,"children":[]},{"value":"10904","label":"7.9.50","selected":false,"children":[]},{"value":"10905","label":"7.9.51","selected":false,"children":[]},{"value":"10906","label":"7.9.52","selected":false,"children":[]},{"value":"10907","label":"7.9.53","selected":false,"children":[]},{"value":"10908","label":"7.9.54","selected":false,"children":[]},{"value":"10909","label":"7.9.55","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/28","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/28","calendarParams":{"firstDay":0,"date":"2024-09-12T19:47:44+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a1a90a8c-dafe-38d5-b906-6c0d643ca8da","appLinkName":"System Confluence","appLinkUrl":"https://accessnsite.atlassian.net/wiki","spaceKey":"SDCK","spaceName":"Service Desk Customer Knowledge","spaceUrl":"https://accessnsite.atlassian.net/wiki/spaces/SDCK","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":1,"kbLinkDomainURLs":["https://accessnsite.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMGY0MmI5OC0zZDRmLTRjYzYtYmYzMC0zOWNjYjU2Njc4YzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MjYxNzE2NjQsIm5iZiI6MTcyNjE3MDQ2NH0.3uuGVPUTNRxftWtaMtQCc47CTIo_eneioKneIkGdopo","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"d0f42b98-3d4f-4cc6-bf30-39ccb56678c6","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}